Refund & Return Policy

Thank you for shopping with Gomano.it.

Returns

  • We accept returns within 14 days of receiving your order.
  • Products must be unused, in original packaging, and in the same condition as received.

Refunds

  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Shipping costs are non-refundable unless the return is due to our error.

How to Return

  1. Contact us at info@gomano.it to request a return.
  2. Include your order number and reason for return.
  3. Ship the product to the address provided by our support team.

Shipping Policy

Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.

Shipping Methods & Delivery Times

  • Standard Shipping: 7–20 business days
  • Express Shipping: 3–10 business days

Tracking

  • Tracking numbers will be provided for all shipments.

Shipping Fees

  • Shipping fees are calculated at checkout.
  • Free shipping for orders over [100 euro].

Lost or Damaged Items

  • If your order is lost or damaged, contact info@gomano.it within 7 days.
  • Replacement or refund will be provided after verification.

Privacy Policy

Introduction

  • Gomano.it respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information Collection

  • Name, email, shipping address, and payment info to process orders.

How We Use Information

  • Process & fulfill orders
  • Provide customer service
  • Send updates or promotions (if opted-in)

Protection of Information

  • Secure payment processors (PayPal) are used.

Sharing of Information

  • We do not sell or share your personal info except for order fulfillment (e.g., shipping).

Your Rights

  • You can access, correct, or delete your personal info by contacting info@gomano.it

Contact

  • Email: info@gomano.it
  • Address: [Via Campagnola, Chioggia, 30015, VE, Italy]